HOTEL POLICY/ HOUSE RULES

We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience.  The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating THE GRAND WELCOME Hotel & Spa since Jan. 2020.  These Hotel Policy/House Rules are considered a part of our reservation agreement with you.  As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures.  These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between The Grand Welcome Hotel & Spa and the guest.  Our Hotel Policy/House Rules may change from time to time, so please check back often.

100% SMOKE-FREE

THE GRAND WELCOME Hotel & Spa has been 100% Smoke-Free since Jan. 2020.  For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors.   This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.  A Designated Smoking Area is provided outside and away from the building.  Marijuana is prohibited at all times. Room service is not allowed.

CANDLE, INCENSE,ESSENTIAL OILS:

Candle, incense, essential oils (diffusing, vaporizing, etc.), Out side food & liquor are prohibited.  These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds. Any kind of property or linen misuse will cost you directly as per their actual rates.

CHECK-IN TIME: 02:00 p.m.

EARLY CHECK-IN/PRE-REGISTRATION:

Early check-in is offered based on availability.  If you require a guaranteed check-in for arrival prior to 02 p.m. then Pre-Registration and payment may be required.  Please contact Front Desk staff directly to make reservations and complete registration on 98174-23456

GUEST REGISTRATION:

We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature.  The names of all guests occupying the room must be registered (ARM 37.111.130).  Information regarding your license plate/car description is also gathered at check-in for security.

CHECK-OUT TIME:

Room rental period expires at 12:00 p.m.  Additional day charge, plus tax may apply for late checkout.

 

Cancellation & Refund

Reservation must be cancelled 15 days prior to the planned date of arrival. One night’s stay will be levied for cancellations received up to 6 days prior to arrival. 75% of stay will be levied for cancellation received between 6 to 3 days prior to arrival. Full stay will be levied for cancellations received within 3 days prior to arrival.

Booking cancel before One month than advance =100% RETURN

Booking cancel before 15 Days than advance =50% RETURN

Booking cancel before 2 to 14 Days than advance =25% RETURN

Booking cancel before last two days than advance =Non Refundable